Terms & Conditions

YOU MUST AGREE TO THESE CONDITIONS TO ATTEND THE CONFERENCE - READ CAREFULLY​​

To be part of this conference, you must first pay your non-refundable conference fee directly to the Matchmakers Alliance. You will then be re-directed to our travel agent, michele@makinmemoriestravel.co to select your cabin and pay your cabin fare. Guests who are not participating in the conference will still have to pay the conference fee and they still must fill out a registration form and advise as to with whom they are rooming.  Guests have the same responsibilities as conference attendees.

If you want to protect your trip, we recommend you purchase travel insurance. Our travel agent, Michele, can help you if you need assistance. If you need to cancel for a covered reason, travel insurance might enable you to be reimbursed if you make a claim and provide all necessary requirements requested by the insurance administrators. 

Any activities you pre-book, or book on the ship are solely your responsibility. Please refer to the Cancelation Policies through how you booked the activity.   

All attendees must attend workshops and must act in a business like manner.  Since alcohol is included on board the ship, we expect all conference members and their guests to drink responsibly. The Matchmakers Alliance & Peacock Travel Group, dba Makin ‘ Memories Travel  is not responsible for any inappropriate actions of members or guests.  

In addition, you are reminded to check your passports and any visa requirements for non-US citizens. Check your passport expiration dates; you must have at least 6 months eligibility left on your passport and at least 3 empty pages.   If your passport is expired, you will not be permitted to board the ship, or allowed back to the US or your home country. Any visa requirements are the responsibility of the traveler.  Failure to have the required documentation is not a covered reason for an insurance claim.     

If you are rooming with someone, you must agree to be responsible to your roommate for your half of the room, no matter when you cancel.  If a suitable roommate cannot be found to replace you, you will be responsible for the difference between the single and double rate plus any penalties, if applicable.

No Shows

Failure to travel or show up for any reservation is considered a “no-show”. No-show penalties will be up to the entire cost of the reservation and are subject to policies and procedures set forth by us.

Refunds, Chargebacks, and Adjustments

Claims for refunds and/or adjustments must be made within 30 days of the disputed travel dates. Full details and proof of payment documentation must accompany all claims. Please allow 30 days to process refunds from the date of canceled travel. Refunds will be issued in the same form as the original payment. You waive any right to a chargeback in case of cancellation (except for fraud), including Force Majeure event(s) (as described below), and agree to refund policies and procedures outlined in these Terms and Conditions. In the event you attempt a chargeback, reverse, or recollect a trip payment already made without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including, but not limited to, attorney fees. If a Future Travel Credit (“FTC”)or Future Cruise Credit (FCC) was issued to a client prior to a chargeback, we reserve the right to immediately rescind the FTC upon notification of the chargeback. If we agree to offer FTC after a chargeback has been received, the chargeback will incur a fee deducted from the FTC or FCC. Washington State: If the seller of travel cancels transportation or other services, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

Traveler Identification and Proof of Citizenship

The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears on Government-Issued I.D., Date of Birth, Gender, Redress number (if available).The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler's Government issued I.D. The traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended that travelers check this website prior to travel to their scheduled destination. All U.S. citizens traveling to or from any international destination must have a valid passport which must be valid for a minimum of six months beyond the return travel date. It is the traveler's responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled. Minors of 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights. No refund will be issued for losses incurred as a result of failure to obtain or provide required travel documentation.

Accommodations

The Guest agrees that MMA, Makin’ Memories Travel and Virgin Voyages shall not be liable to make any refund to the Guest for tickets that are wholly or partially unused by the Guest except as otherwise expressly stated in this Contract, any law or government regulation to the contrary notwithstanding.
The Guest shall pay in full all charges for goods and services incurred or incurred by Virgin Voyages on his/her behalf before the end of the Cruise.

Peacock Travel Group, dba Making Memories Travel reserves the right to collect the Fare in effect for the accommodations selected by the Guest. Carrier shall be entitled to, but not obligated to, upgrade any Guest free of charge to higher-priced accommodations at the sole discretion of Carrier. Carrier shall not be obligated to honor any booking resulting from, nor shall the Carrier be responsible or liable whatsoever in connection with, misprints or errors of any kind, whether in hard-copy advertisements, on the Internet, during the booking process or otherwise, that result in Guest being undercharged for the Cruise. Before sailing, the carrier reserves the right to collect the correct fare or cancel the booking and refund any payment made by the Guest. Carrier reserves the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed to Carrier or who fails to pay an outstanding balance on the Cruise Fare by the due date.

 

Air Arrangements

Please note that most airlines consider a name change to be a cancellation. Travelers are responsible for confirming airline baggage allowances for all flights. International flights may have different requirements than domestic flights. Excess luggage fees are the responsibility of the traveler. Tickets of any kind are payable in full and are NON-REFUNDABLE at the time of booking. 

Airline tickets are completely NONREFUNDABLE and NONEXCHANGEABLE once purchased. We are not responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur, such as changes, additional expenses, and cancellations due to weather conditions, schedule changes and other changes beyond our control. You agree to abide by safety guidelines of all airlines and hold us harmless from any liability due to airline restrictions. Airline seat assignments are not complimentary on every airline. Charges for pre-assigned seats in advance of flight time may be subject to additional charges from those carriers. We cannot guarantee seats in specific locations or next to each other. This is strictly based on availability at the time seats are being selected. Airlines are at liberty to change the aircraft and seat assignment at any time. We cannot be held responsible for any changes made by an airline or any additional charges imposed by those airlines for any seats after they have been selected and paid in advance.

Responsibilities and Liability

We provide a service in arranging accommodation, transportation, sightseeing, admissions, and any other services from third parties as agreed in each itinerary. We shall not be held liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by any company or person engaged in conveying the passengers, providing the services, or otherwise in connection therewith, of any hotel owner, manager or employee. We do not own or operate, nor are we an agent of any of the Suppliers which will provide goods and services for the trip or any option which may be available in connection with the trip.

You agree to seek remedies directly with the Supplier and not hold us liable in the event of negligence, loss, injury, delay or expense which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods and services for the trip or any available option. You also agree not to hold us liable for circumstances beyond our control (e.g. Force Majeure, terrorism, war, or acts of God). We accept no responsibility for losses or extra cost due to delays, schedule changes, or cancellations in train, bus, ship, airlines or other land, lake or river services, medical issues, bad weather/climate conditions, war, terrorist acts, strikes, quarantine, luggage delay or loss, or other causes.

In the event an airline or travel supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. Money given to our Agency immediately becomes the property of the airline or travel supplier as required by law. We are not allowed to provide refunds for suppliers who have declared bankruptcy. If an airline or travel supplier declares bankruptcy, it might continue services or stop completely. Other airlines or travel suppliers may, but do not have to, provide alternative services.

Force Majuere 

We shall not be liable for any circumstances beyond our control, including, but not limited to, acts of God, explosions, flood, forceful wind, fire or accident, war or threat of war, declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disobedience, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery or vehicles, delays or other unforeseen events (collectively, “Force Majeure”). We shall not be liable to you and shall not provide any refunds caused by delay or non-performance of any obligation under this agreement to the extent any such delay is due to Force Majeure. If any of our travel Suppliers are affected by Force Majeure, they shall be entitled at their sole discretion to vary or cancel any itinerary or arrangement in relation to your trip without notice.

Passports, Visas and Driver’s Licenses

It is your responsibility to be familiar with the laws and rules governing any visit to any country or region. We may be able to assist you in acquiring the necessary travel documents upon your request. It is not our responsibility to determine if any such documents are required. We will not be held responsible in any way if you fail to have the proper Visas and/or documentation for entry into any country or region. It is your responsibility to determine which documents are needed and to acquire that documentation. If an accident occurs and you seek assistance from us, any and all alternate arrangements will be your financial responsibility. It is your responsibility to ensure your passports are up to date and valid to enter any country. It is not our responsibility to determine the validity of your passport or any other travel document to enter any country or region.

Arbitration

Any dispute concerning  relating or referring to these Terms and Conditions, your travel arrangement or any claim for damages due to injury or death which occurs during or in connection with your travel arrangement shall be resolved exclusively by binding arbitration. Arbitration shall be administered by the jurisdiction and held in Texas   before a single arbitrator, in accordance with the state of Texas’s rules, regulations, and requirements. Any arbitral award determination shall be final and binding upon the Parties. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.  Each Party shall pay their own costs and fees. Claims necessitating arbitration under this section include, but are not limited to, contract claims, tort claims, claims based on federal and state law, rules and regulations.  Arbitration shall proceed only on an individual basis. The Parties waive all rights to have their disputes heard or decided by a jury or in a court trial and the right to pursue any class or collective claims against each other in court, arbitration, or any other proceeding, unless expressly permitted herein.  Each party shall only submit their own individual claims against the other and will not seek to represent the interests of any other person.  The arbitrator shall have no jurisdiction or authority to compel any class or collective claim, or to consolidate different arbitration proceedings with or join any other party to an arbitration between the Parties. Intellectual property claims will not be subject to arbitration and may, as an exception to this sub-part, be litigated.

Changes to Terms and Conditions

We reserve the right to update the Terms and Conditions periodically without notice. You acknowledge that you agree to the Terms and Conditions then current at the time of your booking. For our most current Terms and Conditions  you may   This Agreement is governed by the laws of the state of Texas.By providing your credit card details for payment you have authenticated this Agreement and acknowledge and agree to the entirety of this Agreement including cancellation terms shown on page 2 and 3. You further acknowledge reading these terms and conditions by paying our planning fee(s) and/or giving a deposit or making a booking and you indicate that you fully understand and agree to our cancellation policies.

Additional terms and conditions

Additional terms and conditions separate from this Agreement will apply to your reservation and other purchases of travel-related goods and services. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions regarding the availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received promptly. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver before participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), denied access to the applicable travel product or services, forfeiting any monies paid for such reservation(s), and/or your responsibility to cover any cost we incur as a result of such violation. Any additional terms and conditions will be provided in written form via email.

Please note: After July 1, 2025, we must release all cabins held for our group. Rooms booked after this date will be available on an availability basis, and pricing will be at cost. We can’t guarantee cabin availability, so please reserve ASAP.

While on board the ship,  purchases or services not included in the rate will be your sole responsibility and must be paid for at Sailor Services or with the card you used for room charges in the Virgin Voyages app.  When you register with the app, you will receive your credit card.  When you disembark, your bill will include any items or services not included in the voyage rate.​

What you need to pay now:

Conference Registration fee: $600 per person

Cruise Fare: Double Occupancy $2436.00

Sea Terrace Single Occupancy $1371.00

Travel Protection